Alpine Access® pioneered the employee-based virtual @home model in 1998 and has been redefining the contact center industry ever since.
We are a process-driven, technology-empowered services company focused on delivering improved customer satisfaction, loyalty and profitability for our clients. Alpine Access has operated in a 100% virtual world from inception and uses innovative cloud-based technologies to power the outsourced services and solutions trusted by many leading international brands. We have been repeatedly recognized for our record growth and industry leadership.
Alpine Access offers a robust suite of distributed workforce solutions and capabilities, including virtual contact center services, SaaS-based talent management platforms and services, security solutions in the cloud, and consulting services. We are a privately held company, headquartered in Denver, Colorado, with an office in Calgary, Alberta, Canada. With more than 5,000 of the industry’s premier work-from-home employees dispersed across North America, Alpine Access delivers dramatic customer service results. Our domestic agents provide services to in-country callers to ensure cultural affinity, while our bilingual agents support specific client needs.
Why the Work @Home Model?
Alpine Access was built on the premise that by hiring the best and brightest talent from around the country we can deliver remarkable customer service, while giving our employees a much needed work-life balance. Alpine Access leverages broadband and cloud technologies to give employees the freedom to live where they want, along with the flexibility to work at times that best meet their unique needs.
Our Clients
Alpine Access’ clients include respected Fortune 1000 companies in the financial services, telecommunications, technology, healthcare, retail, media and entertainment, travel and hospitality sectors. Our virtual services and solutions support more than 30 brands across 50 different programs.
Our People
We take pride in hiring the top talent from across North America. From our senior executive team to our work @home agents, delivering remarkable service is our focus. Our agents are invisible extensions of our clients, delivering consistency in quality, performance and culture. The Alpine Access family is comprised of people across various demographic groups including retirees, parents, adult students, people with disabilities, military and their spouses. Alpine Access’ success is a direct result of the “passion to serve” attitude of all our employees.
Our Services & Solutions
Alpine Access offers clients a full range of distributed workforce services and solutions.
- Virtual Contact Center Services are delivered using home-based employees to organizations with large customer support operations. Through 100% virtual business processes, innovative technologies and extensive experience, we offer clients a customer contact solution proven to improve customer satisfaction, loyalty and profitability. Our highly qualified agents are skilled at handling a wide variety of call types including acquisition/sales, customer service, account management, technical support, billing/collections and retention/saves. We offer these services through multiple channels such as inbound or outbound voice, chat and email and also provide integrated bilingual services.
- Talent Management Services and Platforms provide talent acquisition, development and measurement in a total virtual environment across the employee lifecycle. Our ability to recruit without boundaries and train 100% virtually through our SaaS-based eLearning platform increases operational efficiencies and improves speed to competency, thereby delivering the highest performing employees and the best quality customer experience.
- Cloud-Based Security & Technologies provide an important foundation for empowering and protecting our virtual services and solutions. Alpine Access' cloud security software solution, Secure Talk™, provides customer service organizations with an added layer of security and privacy. Developed for organizations that collect sensitive information over the phone, Secure Talk uses visual and audio masking to help reduce fraud exposure, enhance the customer experience and improve call efficiency.
- Consulting Services provide virtual workforce expertise for organizations with large customer support operations looking to implement their own work-from-home solution. Our industry veterans and proven (operational) hands-on experience assist clients through every stage of the virtual lifecycle spectrum.
Benefits of the Virtual @Home Model
As a 100% North American-based Company, Alpine Access works closely with customers to develop customized programs based on their specific needs and goals. Then, we closely monitor and measure the performance of each team member in real-time to ensure callers are receiving the highest quality service, each and every day. Click on the links below for further benefits of the virtual @home model.
Contact Sales to learn how Alpine Access can increase performance and improve your customers’ satisfaction.