Comprehensive Security
Our security solutions provide the ultimate in data protection and were specifically designed to address the needs of securing a home-based workforce. With Alpine Access you’ll have peace of mind knowing your customer information is safer than in a traditional center.
PCI Level 1 Compliant
As a Level 1 compliant service provider, we secure thousands of home office locations, an entire corporate network and data infrastructure using best-in-class practices and technology.
- Remote access control
- Information classification and handling
- Personnel security
- Incident response
- Change control
Industry-Leading Desktop Security
Our patent-pending secure remote desktop meets the highest security standards while allowing access to the resources, applications and tools needed to effectively service your customers. We lock down all PCs in a variety of ways to maintain the highest levels of security, including:
- No data is stored on agent machines
- Secure SSL VPN tunnels are required
- Allows only the use of authorized applications
- Automatically disables the agent's PC if unauthorized changes occur
- Controls access to all external devices
- Disables copy, paste and save functionality
- Uses active, password protected screen savers
- Restricts internet access to authorized websites
- Disables IR ports, wireless connectivity, COM and LPT ports, LANMAN hashes
Our People are the Foundation
Security begins with the people we hire; they are the foundation of our secure environment. We hire only the most qualified, mature and experienced onshore professionals to service your customers. Unlike offshore customer care solutions, your customers are protected by