A Cost Effective Customer Care Solution

Our at-home business model is at the heart of our success. With no fixed overhead costs for facilities, agent work stations and staff, we realize several advantages and significant savings. Our savings are passed on to you in our competitive pricing structure.

Lower Attrition

Attrition. It’s one of the main cost drivers for traditional contact centers. This isn’t the case with Alpine Access. Our employees value the freedom to live where they want and the flexibility to work when they want. Alpine Access gives them this freedom and flexibility, creating high employee satisfaction and one of the lowest attrition rates in the industry—half that of a brick and mortar call center!

Loyal Employees

At Alpine Access we hire only employees—not contractors. This creates employess who are satisfied in their jobs and view it as long-term employment.

Targeted Hiring: Tailor Fit to Your Needs

We hire only the most qualified people from thousands and thousands of applicants. Only the top 2-3% of all applicants make it through our rigorous hiring model and we specifically select each agent based on the best fit with your your needs, your company, your brand and your customers.

Effective Training for Adult Learners

Poor training—it’s the number one reason contact center agents quit within the first 30 days. We take training to a whole new level with our innovative, virtual learning program called Alpine Access University. Our programs engage adult-learners in new ways that increase knowledge retention in less time. more…

Efficient Staffing: Improving Your Bottom Line

We understand the balancing act—overstaffed means your bottom line suffers; understaffed and your service level takes the hit. We have over 10 years experience in accurately predicting staffing levels with more than 95% accuracy. Unlike a traditional call center, we are able to easily scale our systems and make planned or impromptu staffing changes. more…