Training FAQs

Q: What kind of training will I receive?

A: Alpine Access offers industry-leading training programs through Alpine Access University (AAU). You will be thoroughly trained on the products for the specific client you support. In addition, we offer initial and ongoing programs on customer service fundamentals and best practices, such as handling angry customers, conflict resolution, and more. With this personal and professional development, it’s our goal to help you to grow into the best customer care professional possible.

Q: How will I be trained?

A: All of your training will be delivered online or over the phone through Alpine Access University (AAU). We pride ourselves on our training programs being engaging, interactive and effective for adult-learners. You won’t just sit and listen—you’ll interact with an expert facilitator, teach other students and problem solve using real-life scenarios. With this great training under your belt, you’ll be ready to deliver the best customer service possible.

Q: Do I have to pay for training?

A: No! That is one of the great benefits of being an Alpine Access employee. We pay you for every minute you work, including time spent training.

Q: Do I need to leave my home for training?

A: No, all training is done remotely from the comfort of your home. Occasionally, some of our clients request that trainees visit one of their local retail or other business outlets in order to better familiarize themselves with the products or services. If that is the case, we would let you know in advance of accepting a position.

Q: How long does training last?

A: Training varies by the complexity of the client program. Training can be anywhere from three days to ten weeks.

 Q: How often are classes offered?

A: Class offerings vary by client and by the number of people we are training at any given time. Typically we offer several sessions of training, however training schedules are fixed and 100% attendance is required.

Q: Does everyone make it through training successfully?

A: Even as careful as we are in selecting our customer care professionals, we do sometimes have people that are unable to successfully complete our training classes. The training isn’t particularly difficult, but not all people are cut out for all types of work.

Q: Will I be required to take a test after training?

A: You will be tested at various points of your training to ensure you’re as prepared as possible once you start answering calls.

Q: What if I don’t pass the training tests?

A: We pride ourselves on offering our clients the most qualified customer care professionals available. To deliver on this quality promise, we require that all of our employees successfully pass all of the training tests.