Retail
We help brand-conscious retailers succeed through a unique combination of the best customer care professionals, targeted hiring, proven training processes and efficient staffing models.
Inbound call solutions we provide for retailers:
- Sales and order processing
- Product inquiries and consultation
- Customer service
- Promotional support
- Seasonal support
- Upsell and cross-sell
- Catalog inquiries
- Rapid response support
Languages
- English
- Spanish
- Chinese (Mandarin/Cantonese)
- Portuguese
- Vietnamese
- Korean
- Japanese
- Thai
- Russian
- Others
Increase Share of Wallet
The experience our agents bring to your brand translates into consumer confidence; confidence your brand will deliver what it promises. In each and every call you can hear the agents’ maturity, brand knowledge and dedication. As a result, our retail clients have experienced 10% to 20% increases in their average order value!
Genuine Brand Ambassadors
The foundation of any business is its brand. At Alpine Access we believe in this so strongly that our customer care professionals are 100% dedicated to your company and your customers—not spread across multiple accounts. We protect your brand by selecting only those agents that meet your criteria as well as our stringent hiring standards.
Unparalleled Training
Our customer care professionals are intensely trained and tested on your company and your product or service. Your curriculum combined with our innovative virtual training model creates product experts who are able to represent your brand and increase sales.
Flexible and Cost Effective
We have over 11 years experience in accurately predicting staffing levels with more than 95% accuracy. Whether it’s a spike during holidays, a promotional event or even a natural disaster, we can very quickly ramp staffing levels up or down as your business cycle demands.