Rob Duncan, Chief Operating Officer

As Alpine Access’ Chief Operating Officer, Rob Duncan is responsible for delivering service excellence and operational leadership to clients and their customers. He oversees the success of our core competencies which include recruiting, training, workforce management, operations and information technology. Rob’s 15-year track record in the customer service industry allows him to drive continuous improvement across the organization.

Prior to Alpine Access, Rob was the vice president of customer care for Capgemini, an $8 billion multinational corporation. While there, Rob was accountable for contact centers in the United States, Canada, Latin America and the Philippines.

Rob began his career in the financial services industry before moving to an operations role with CompuCom Systems as Senior Operations Manager of help desk systems. Later, with Dell Computer Corporation, Rob served as Senior Manager for worldwide customer support. Before starting at Capgemini, Rob was the president of BPO Resources, a consulting services company for Fortune 500 companies focused on operations and customer support.

Rob holds a B.S. degree in economics from Texas A&M University-Commerce. He has also received Executive Management Training from the Wharton School of Business at the University of Pennsylvania and Southern Methodist University.