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Careers

Customer Care Professional (CCP) Requirements

Alpine Access’ promise to our clients and their customers is that we will provide them with exceptional customer service on every call. To accomplish this, we hire only the very best employees with the skills, experience and personality to match the specific needs of our client partners. All applicants should possess:

  • Motivation and the desire to handle a challenging and rewarding career opportunity.
  • Professional, pleasant phone presence.
  • Quiet, professional and ergonomically designed environment dedicated to work.
  • A subscription to a reliable high-speed ISP. Your connection should have bi-directional speeds of 128K or more and be neither a wireless nor satellite connection. A wireless connection within the confines of your home is acceptable as long as your DSL or cable connection is "hard-wired".
  • The ability to be on the Internet and on the phone at the same time without the use of a cell phone or IP phone. - You are required to have one of these three types of phone service: 1.) A standard land line (POTS) telephone company using a standard wire (dedicated copper pair to the home), 2.) Phone service provided by a cable television company where the cable television company installed the phone line and installed a battery backup, or 3.) A phone line that includes fiber optic that was installed by local telephone company, has a battery backup, and does not connect through a cable modem, DSL modem, router, or coaxial cable. If you are unsure what type of phone service you have, please contact your provider before applying.
  • A corded headset with a noise-canceling microphone. The headset must be corded and plug into a corded telephone to allow you to work hands-free.
  • Once you have been offered a position with the company, you will be required to pay for and pass a background check. The background check also includes a credit check. A passing credit result is required to become a new employee. A passing credit result is having four or fewer negatives in the last four years. Negatives include collection accounts, unpaid charge-offs, public records which include liens on assets, and repossessions. If you are not sure you will meet these specific credit requirements, please request a copy of your credit report (such as with TRANSUNION at www.annualcreditreport.com ) and review this report. Please note that our credit report might differ slightly from the credit report that you obtain. The cost of the entire background check is a flat $45.00 fee payable by credit card or debit card through a secure, Web-based system. The position offered may also require a drug test. There will be no additional charge for the drug test.

Computer Requirements (Windows XP)

  • Current Service Pack installed (Service Pack 2 for Windows XP)
  • 512MB RAM
  • Minimum 1 GB free hard drive disk space available for required downloads
  • 1 GHz Processor or higher
  • Monitor with minimum screen resolution of 1024x768 (1280x1024 Recommended)
  • Sound card and speakers to listen to audio files
  • Current Anti-Virus Software with updated definitions
  • Current Anti-Spyware Software
  • Firewall installed & operating or Windows firewall turned on

Computer Requirements
(Windows Vista Basic / Premium / Business / Ultimate)

  • 1 GB RAM (2GB Recommended)
  • Minimum 1 GB free hard drive disk space available for required downloads
  • 1.5 GHz Processor or higher (Multi-Core Recommended)
  • Monitor with minimum screen resolution of 1024x768 (1280x1024 Recommended)
  • Sound card and speakers to listen to audio files
  • Current Anti-Virus Software with updated definitions
  • Current Anti-Spyware Software
  • Firewall installed & operating or Windows firewall turned on