Careers
Scheduling - Frequently Asked Questions
Q: What hours are you recruiting for?
Q: If I became an employee of your company, would I have to work at fixed times, or could I work whatever hours I want?
Q: How many hours do you require CCPs to work?
Q: Are the positions with Alpine Access part-time or full-time
Q: What is the maximum number of hours a CCP can work each day/week?
Q: How do you schedule hours?
Q: How often do you post schedules?
Q: Will I have the same schedule every week?
Q: What happens if I can’t work during a scheduled time?
Q: Are you in need of people to work late-night hours? Weekends?
Q: How does Alpine Access determine what my schedule will be?
Q: What hours are you recruiting for?
A: Each of our programs has its own, unique hours of operations. Most of our employment opportunities are for the weekday/daytime hours with at least 4 hours on the weekend. Occasionally, we do recruit for clients with operating hours that are 24 hours/7 days a week. However, the most common hours of operation we recruit for are Monday-Friday, 6a-6pm and Saturday and Sunday more limited hours. Therefore, our employees can expect to work between those weekday hours with usually a minimum of four hours required on the weekends.
Q: If I became an employee of your company, would I have to work at fixed times, or could I work whatever hours I want?
A: We offer two types of shift commitments. We offer fixed and flexible schedules, depending on the client program.
Our “flexible” schedule requires Customer Service Representatives to commit to a certain time frame (different times depending on the client program) within which they will show enough hours each week to add up to the required “minimum availability”. Our minimum availability is between 20-35 hours a week, depending on the client program. This time frame remains the same each week.
Our “fixed” schedule requires Customer Service Representatives to show the same hours of availability each day of their shift, each week. You will tell us when you are available to work, making sure to adhere to your minimum availability requirement and shift commitment. Alpine determines your work schedule based on your fixed schedule commitment and when the client needs you to work. Your hours will vary each week depending on when the client needs you. After Alpine publishes your work schedule, we will expect you to work that schedule unless there is an emergency or illness that prevents you from working. Alpine Access does have a reliability policy for all of our employees and we do have guidelines for schedule adherence for all CCPs working all programs.
Q: How many hours do you require CCPs to work?
A: Each program has its own requirements, but we generally need CCPs to work a minimum of 20 hours per week.
Q: Are the positions with Alpine Access part-time or full-time?
A: Alpine Access hires for both part-time and full-time positions.
Q: What is the maximum number of hours a CCP can work each day/week?
A: There is no set maximum for a given day or week (unless stipulated by law in your state). Alpine Access hires both part-time and full-time customer service CCPs.
A: After determining our needs, based on the expected call volumes from our clients, we will schedule you to work during the hours of your shift commitment. Your schedule will be determined by your shift commitment and the needs of our client. We then post those schedules in our Web Center for you to see.
Q: How often do you post schedules?
A: Weekly - although our scheduling system posts several weeks in advance. CCPs are asked to post their availability one to two weeks ahead of the week that is being scheduled. Schedules are posted on a weekly basis and you would know your posted schedule about 4-7 days ahead of that week.
Q: Will I have the same schedule every week?
A: Your schedule is driven by our client program’s call volume. Alpine does not guarantee consistent, ongoing, weekly hours. However, if you are available to work on a regular basis, the client program you are working on has a steady weekly need, and if you are performing well, then it is most likely that you will receive the same (or very similar) schedule each week.
Q: What happens if I can’t work during a scheduled time?
A: Through our Web Center, we have processes by which you can let us know if you will not be able to work. As with a conventional job, we understand that there will be times when you are sick, or otherwise unable to work during scheduled times. Alpine Access does have a reliability policy for all of our employees and we do have guidelines for schedule adherence for all CCPs working all programs.
Q: Are you in need of people to work late-night hours? Weekends?
A: While some of our programs operate 24 hours per day, 365 days per year on a seasonal basis. The most common hours Alpine recruits for are Monday-Friday, 6am-6pm, with four hours on the weekends each week.
Q: How does Alpine Access determine what my schedule will be?
A: CCPs post their availability on our website after being hired to work on a program. Their availability is required to fit the shift commitment that is agreed upon during the recruiting process. We require between 20-30 hours of daytime and weekday availability with 4 hours on each weekend, per week. After the Customer Service Representative posts their availability (online), Alpine Access will determine the Customer Service Representative’s scheduled hours. Hours are determined based on the CSR’s shift commitment availability and client program’s call volume. Alpine Access does not guarantee that CSR’s will be scheduled for all of the hours that they show as available nor do we guarantee a minimum number of hours per week.
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