Careers
Training - Frequently Asked Questions
Q: How will I be trained?
Q: Does this mean I have no support during the times I am required to complete a self-paced/independent module/assignment/test?
Q: Do I have to pay for training?
Q: Do I need to leave my home for training?
Q: How long is training?
Q: Does everyone make it through training successfully?
Q: How often do you offer classes?
Q: Will I be required to take a test after training?
A: All of your training will be done online or over the phone similar to online college courses. The training will be either self-paced/independent or lead by a trainer (or a combination of both).
Q: Does this mean I have no support during the times I am required to complete a self-paced/independent module/assignment/test?
A: No, we have fixed scheduled training times to ensure a trainer is available to answer any questions you may have during your online training modules either via chat room or phone.
Q: Do I have to pay for training?
A: Unlike the independent contractor model, you do not have to pay for training. Instead we will pay YOU to go through training!
Q: Do I need to leave my home for training?
A: No - you will complete all training from the comfort of your home. Some of our clients occasionally request that trainees visit one of their local retail or other business outlets in order to better familiarize themselves with the clients’ products or services. If that were to be the case, we would let you know in advance of accepting a position.
A: Training varies by the complexity of the client program. Training can be anywhere from three days to eighteen weeks.
Q: Does everyone make it through training successfully?
A: Even as careful as we are in selecting the “best of the best,” we do sometimes have CCPs who find that they are not able to successfully complete our training classes. It isn’t that the training is particularly difficult, but not all people are cut out for all types of work!
Q: How often do you offer classes?
A: Class offerings vary by client and by the number of CCPs we are training at any given time. Typically we offer several sessions of training, however training schedules are fixed and 100% attendance is required.
Q: Will I be required to take a test after training?
A: You will be tested at various points of your training to ensure your ultimate success once you commence taking calls.
View additional Frequently Asked Questions:
General | Pay & Benefits | Type of Work | Requirements | Training | Scheduling