Careers
Type of Work - Frequently Asked Questions
Q: What kind of work would I be doing?
Q: Are there performance evaluations?
Q: Would I be doing telemarketing (calling people to sell them things)?
Q: Are all of your positions high-pressure sales?
Q: Does an employee get to choose which program he/she works on?
Q: What kind of support will I have while I am working? What if I have questions?
Q: Are there an average number of calls I would be required to take during each hour I work?
Q: How would I know if it’s a call for the company or someone calling me?
Q: What kind of work would I be doing?
A: You will be answering telephone calls from the customers of our clients. Typically, those customers are calling to place orders for our clients’ products or services, ask questions about those products or services, or to ask questions about orders they have already placed.
Q: Are there performance evaluations?
A: Yes - all of our programs involve quality assurance testing, with performance evaluations and feedback to the CCPs.
Q: Would I be doing telemarketing (calling people to sell them things)?
A: We do not do any outbound telemarketing.
Q: Are all of your positions high-pressure sales?
A: No - customers who call generally know what it is they want to order, but may be asking for assistance to identify just the right item. SOME programs require more proactive sales skills than others. These programs are NOT high pressure sales situations, but do require CCPs to have the ability to offer alternative products and sell additional products to customers.
Q: Does an employee get to choose which program he/she works on?
A: We determine the best personality and other characteristics for CCPs for a given client then screen applicants for those characteristics. If you are a match for more than one of the clients for whom we are hiring, we may ask you to select your preference.
Q: What kind of support will I have while I am working? What if I have questions?
A: Even though you will be working from the comfort and quiet of your home, you will have the support of your program team. We always have team leaders, coaches or support CCPs, particularly knowledgeable about your program available to you in secure chat rooms, as well as by phone. Similarly, we provide round-the-clock technical support in the event that you have any problems with any of our telephone or computer systems.
Q: Are there an average number of calls I would be required to take during each hour I work?
A: Performance goals are determined in accordance with our clients’ needs. In order to operate as efficiently as possible for our clients, you probably will receive calls in a fairly steady stream during each work shift. The ability to handle those calls with the appropriate balance of good customer service and efficient resolution will be one of the things we will train you to do well.
Q: How would I know if it’s a call for the company or someone calling me?
A: You will be permanently connected to our telephone system during the entire period of each work shift resulting in the inability to take personal calls during your shift.
View additional Frequently Asked Questions:
General | Pay & Benefits | Type of Work | Requirements | Training | Scheduling