Careers
Why It's Better to Be an Employee
At Alpine Access, we employ 100% of our Customer Care Professional (CCP) because we believe this model means the best experience for our CCPs. We seek people who are loyal and passionate about both Alpine Access and the client they are dedicated to supporting. As employees, our CCPs can be more focused on serving our clients and their customers.
| Alpine Access Employees | Job as Independent Contractor Elsewhere | |
| Training | Paid while training | Must pay for training (can be up to $2,500) |
| Work schedule | We match your schedule to your availability | Work when you want, but there might not be enough work for you to get paid |
| Payment structure | Paid hourly, guaranteed for hours you work | Paid by call or per minute Pay dependent on calls received No guarantee of calls |
| Telephone costs | Receive local access numbers to use for work | Additional monthly fee ($39 and up) for telecom costs |
| Incorporation | Not applicable | Yes - up to $1,000 plus ongoing management (time and costs) |
| Taxes | Paid state and federal income taxes, social security | Must self-file quarterly with the IRS |
| Benefits | Full benefits (medical, dental, vision, matching 401(k)) for full-time employees Discounted voluntary benefits and matching 401(k) for part-time employees |
None |
| Career opportunities | Ability to receive promotions within the organization while still working from home Team leaders, coaches, account managers; anything is possible |
None |
| Technical support | Dedicated support teams with knowledge specific to your program and your needs | Call into a queue for the next available general support person |
| Corporate community | Part of a team with the same unified goals Dedicated to a single client program; passionate and loyal to that brand Company events, local picnics, ability to network with people on your team, in your program, or across the company |
Work for pay Work a number of different programs depending on what is paying the most that hour |