News Release
Media Contact:
Cori Keeton Pope
Stefanie Jones Public Relations, Inc.
303-282-4981
ckpope@sjonespr.com

Alpine Access Introduces ACE™ Service to Premium Brand Companies and their Valued Customers

Golden, CO - February 14, 2007 - Alpine Access, the premier provider of home-based customer care solutions for brand-conscious companies, today unveiled their Alpine Customer Experience service, or ACE™. The Alpine Customer Experience service delivers the most compelling customer connection, operational advantages and financial success in the call center industry, providing Alpine Access' clients with the greatest total value possible from their customer contact solution.

"Progressive companies are recognizing that Alpine Access and our distinctive home-based employee model deliver the quality and total value they are looking for from a customer care provider. ACE™ is not just an acronym, but reflects the premium quality of the work we perform on behalf of our clients to deliver the ultimate experience to their customers through every interaction." said Christopher M. Carrington, CEO of Alpine Access. "There are plenty of options for companies that simply want to cut costs. Alternatively, for those companies who place a premium on customer care as a competitive advantage, ACE™ services combine a greater customer connection with the best matched agents, an enhanced level of operational efficiency and marked financial performance to provide the most attractive total cost of ownership in the industry."

Alpine Access has been the innovator of the home-based employee model exclusively to benefit its clients and their customers since the company's inception in 1998. The employee model is essential in the delivery of ACE™ services, and differs from most who utilize a contractor model that emphasizes low cost versus quality. Agents are recruited, screened and hired through an interactive process, including multiple live interviews, that identifies their unique skills, passions and experiences. These employees are then dedicated to a single client that matches their profile. This matching not only enhances the customer experience - it results in a more loyal and satisfied employee handling clients' customer service needs.

The employee model allows Alpine Access to schedule agents, guaranteeing coverage, through a true resource management platform. The company can also directly manage and train those agents in an employer/employee relationship. Federal and state taxation concerns are non-existent within an employee framework. Finally, through signed employee agreements, Alpine Access ensures that agents are not subcontracting their work to others or perhaps working for client competitors simultaneously.

The ACE™ service has the best-matched agents working within an efficient and effective operational framework, impacting the financial results of clients. Agent employees who are more passionate, knowledgeable and committed to the details of an individual client program have proven they are capable of better results for one-call resolution, customer satisfaction, conversions, customer retention, and average order sizes.

With Alpine Access and the ACE™ service, better customer interactions, better operational efficiencies, and better financial results mean better business. Advantage, yours.™

About Alpine Access
Alpine Access provides client customers with the Alpine Customer Experience - ACE™ - level of service, resulting in the best total cost of ownership in the contact center industry. The company's distinctive home-based employee model creates a greater customer connection by matching an elite workforce of agents to specific client needs. Alpine Access' operational expertise in business processes and innovative technology delivers a compelling competitive advantage by improving flexibility, scalability, operational efficiency and business continuity. Clients achieve increased financial success through higher one-call resolution, increased conversion rates and greater average order sizes for their contact center operations.

Alpine Access's publicly named partners include J.Crew, Office Depot, 1-800-Flowers and the Internal Revenue Service. Alpine Access also provides solutions for Fortune 50 financial services organizations, as well as other travel, retail and public sector clients. Founded in 1998, Alpine Access employs 7,500 distributed home-based agents and has been included on fastest-growing company lists such as the Inc. 500, Deloitte & Touche Fast 500 and the Denver Business Journal in each of the past several years.

For more information, visit the Alpine Access website at www.alpineaccess.com or call us at 1-866-279-0585.

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