News Release
Media Contact:
Cori Keeton Pope
Stefanie Jones Public Relations, Inc.
303-282-4981
ckpope@sjonespr.com

ExpressJet Airlines, Inc. Selects Alpine Access to Provide Quality Customer Relations

Premier airline operator will utilize travel-experienced agents to answer customer service and reservation calls

Denver, CO and Houston, TX - March 19, 2007 - Alpine Access, the premier provider of customer care solutions for brand-conscious companies, today announced that it has been selected by ExpressJet Airlines, Inc. to handle inbound customer service and reservation calls for the company for its branded flying services. ExpressJet will begin service under its own name in April, with over 220 daily flights to twenty-four cities in the West, Midwest and Southeast sections of the United States. Alpine Access began handing ExpressJet's inbound calls in late January.

Dedicated to providing customers with a better overall travel experience, ExpressJet differentiates itself by delivering quality service throughout its organization. When looking for a partner to assist with its customer service operations, they sought a company with strong travel experience who could help communicate the quality and attributes of their premium brand at each customer touch point. With a reputation for delivering service excellence and total value, in addition to having a large pool of home-based agent employees knowledgeable about the travel industry, Alpine Access was the clear choice.

"After evaluating several call center solutions, we found Alpine Access' home-based employee model uniquely suited to deliver quality customer service in a scalable way that improves our operational efficiency and supports our corporate culture," said Jim Ream, President and CEO of ExpressJet. "By partnering with Alpine Access, we not only get the best-matched agents to handle our calls, but also a partner that supports our dedication to delivering quality service to each of our customers, every day."

Alpine Access has been the innovator of the home-based employee model since the company's inception in 1998. With this model, agents are recruited, screened and hired through a rigorous process that identifies their unique skills, passions and experiences. These employees are then dedicated by Alpine Access to a single client that matches their profile. As a result, clients know that the agents handling their customer service calls are passionate, qualified and possess unique knowledge of their particular industry. Alpine Access' agent-match program has proven to have positive financial benefits with better results for one-call resolution, customer satisfaction, conversions, customer retention, and average order sizes.

"Operational efficiencies are critical to the success of companies like ExpressJet. This financial focus, in addition to their dedication to total customer care, matches our own company philosophy and makes this a strong combination that will result in satisfied customers," said Christopher M. Carrington, CEO of Alpine Access. "We are thrilled to bring the unique capabilities and benefits of our home-based customer care solution to ExpressJet, and look forward to working with them as they continue to grow their company."

About ExpressJet
ExpressJet Holdings, Inc. (NSYE: XJT) operates numerous divisions designed to leverage its management experience, efficiencies and economies of scale present in its subsidiaries, including ExpressJet Airlines, Inc. and ExpressJet Services, LLC. ExpressJet Airlines' multiple operations include capacity purchase agreements for mainline carriers serving over 150 destinations in North and Central America with more than 1,300 departures per day; corporate aviation providing clients customized 50-seat travel options; training services through its world-class facility in Houston, Texas; and branded flying, providing non-stop service to 24 markets concentrated in the West, Midwest and Southeast regions of the United States. ExpressJet Services is the North American partner to three major European original equipment manufacturers and provides composite, sheet metal, interior and thrust reverser repairs throughout five facilities in the United States. For more information about ExpressJet Airlines, visit www.expressjet.com or www.xjet.com.

About Alpine Access
Alpine Access gives their clients premium quality results through delivery of the Alpine Customer Experience - ACE™ - level of service. The company's distinctive home-based employee model provides access to quality employees that match specific client needs. Alpine Access' compelling operational efficiency through business processes and innovative technology delivers competitive advantages for our clients by improving flexibility, scalability, operational efficiency and business continuity. Clients achieve economic success through higher customer loyalty, increased conversion rates and greater average order sizes for their contact center operations. Publicly named partners include J.Crew, Office Depot, ExpressJet Airlines, 1-800-Flowers and the Internal Revenue Service. Alpine Access’ 7,500 agents also provide customer care for Fortune 50 financial services organizations, as well as other travel and retail clients.

For more information, visit the Alpine Access website at www.alpineaccess.com or call 1-866-279-0585.

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