Experience Superior Quality with Alpine Access
We pioneered the at-home customer care model over 11 years ago to ensure we employ only the best customer care professionals who provide exceptional service. In fact, Alpine Access customer care professionals consistently meet or exceed our clients’ expectations for quality and performance—on each and
every call.
Unlike traditional contact centers, our recruitment spans across America, so we can be very selective in whom we hire. We recruit and hire employees according to your specific requirements rather than simply those who live in a particular area.
Mature, Experienced Professionals
We employ an often untapped, but highly experienced and educated workforce—parents, retirees, students, veterans, people with disabilities. They are all U.S.-based, so your customers don’t have to navigate cultural or language barriers.
| Traditional Agent | Alpine Access Agent | |
|---|---|---|
| Average age | 23 years | 41 years |
| College education | Less than 40% | More than 80% |
| Average work experience | 5 years | 15-20 years |
Tailor Fit to Your Needs
To ensure the best match between our employees and your company, we customize our proprietary assessments to your unique needs.
100% Dedicated to You
Being 100% dedicated to your account, Alpine Access customer care professionals are more knowledgeable. Your customers will appreciate the exceptional service and in-depth understanding of your product or service.Your company will benefit from:
- Shorter hold times
- Motivated agents
- Higher average order size
- Higher customer satisfaction
Continuous Quality Management
To ensure we maintain our high performance standards we constantly monitor, measure and manage our clients’ programs using our proprietary workforce management tools. These state-of-the-art tools easily integrate with your system to allow real-time monitoring and up-to-the-minute program information and reporting. more…
