Alpine Access Customer Care Professionals (CCPs) are dispersed across the United States, resulting in the ultimate redundant infrastructure. Traditional solutions implement a wide variety of sophisticated hardware and software infrastructures to provide for very high systems availability. Being able to route calls and data to an alternative location in an emergency is not very helpful if those calls aren’t going to the agents trained to handle them. Our clients realize greater access to trained CCPs who are willing to ‘jump-on’ and assist in times of need. Even in emergency situations, Alpine Access’ business continuity solutions go unnoticed by the end-user as calls and data are alternately routed to CCPs who are able to handle your customer contacts.

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