Alpine Access is the only major provider of home-based Customer Care Professionals (CCPs) that exclusively uses the employee model. There are many benefits that flow from this strategy:

• We are able to train, schedule and directly manage our CCP-employees, driving the highest level control and performance
• We schedule our employees so our clients are assured coverage - even on nights, weekends and holidays
• Our employee agreement is signed by every CCP dedicated to a client program to ensure these agents are not working for other clients or their competitors
• Employees are covered by our insurance policies
• No potential IRS taxation concerns: we handle all payroll responsibilities, including taxes
• A loyalty and long-term employment mindset for CCPs, reducing attrition and increasing performance

To learn more about this topic, click here to read the ‘IRS 20 Factor Test on Employee Status’.

Click HERE to request more information on Alpine Access’ premium home-based services.