Matching your customers with the right Customer Care Professionals (CCPs) leads to higher customer satisfaction. When your CCPs are more enthusiastic and passionate about their work, it means more impactful interactions. We work with each client to create an CCP profile, then hire CCPs with the skills necessary to be successful as an at home agent. All CCPs are first screened for their ability to work from home effectively.

Once we find the right employees, we train them when and where they work - at home. Highly developed business processes and technology are used to effectively convey information and culture. Partnering with Alpine Access will positively impact your business results because we directly train, manage and schedule the right CCPs to meet your customers’ needs. No other home-based model can claim the same level of control and interaction with the CCPs who are building relationships with your customers.

Here is an outline of how our CCPs compare to those in traditional centers:

	Traditional Call Center	Alpine Access
CCPs with some college education	Less than 20%	80%
CCPs average age	23	41
CCPs years of experience	5-7	15-20
Annual attrition rate	100-200%	Less than 30%

Click HERE to request more information on Alpine Access’ premium home-based services.