Alpine Access offers a robust suite of distributed workforce solutions and outsourced capabilities, including virtual contact center services, SaaS-based talent management platforms and services, security solutions in the cloud, and consulting services.
- Alpine Access’ Virtual Contact Center Services are designed for organizations with large customer support operations. Through 100% virtual business processes, innovative technologies and extensive experience, we offer clients an @home customer contact solution proven to improve customer satisfaction, loyalty and profitability. Our highly qualified agents are skilled at handling a wide variety of call types including acquisition/sales, customer service, account management, technical support, billing/collections and retention/saves. Our domestic agents provide services to in-country callers to ensure cultural affinity. We also have integrated bilingual services where calls are handled by fluent and often native speakers, creating a seamless, high-quality customer experience. Alpine Access offers these services through multiple communication channels.
- Talent Management Services and Platforms provide talent acquisition, development and measurement in a total virtual environment across the employee lifecycle. Our ability to recruit without boundaries and train 100% virtually through our SaaS-based eLearning platform increases operational efficiencies and improves speed to competency, thereby delivering the highest performing employees and the best quality customer experience.
- Cloud-based Security & Technologies provide an important foundation for empowering and protecting our virtual services and solutions. Alpine Access' cloud security software solution, Secure Talk™, provides customer service organizations with an additional layer of security and privacy. Developed for organizations that collect sensitive information over the phone, Secure Talk uses visual and audio masking to help reduce fraud exposure, enhance the customer experience and improve call efficiency.
- Consulting Services provide virtual workforce expertise for organizations with large customer support operations looking to implement their own work-from-home solution. Our team of industry veterans has proven hands-on experience necessary to assist clients through every stage of the virtual lifecycle spectrum.