We serve many distinguished financial services institutions including large banks, credit card companies, insurance and investment firms. What all these companies have in common is a need for tight security and highly skilled customer service agents with financial services experience. They have turned to SYKES Home Powered by Alpine Access because of our demonstrated ability to help minimize fraud risk, increase revenue, reduce operating costs and deliver the highest quality service.
In addition to our award-winning customer care services, SYKES Home offers successful cross-selling and up-selling capabilities as well as proven success with collections. These additional services help add revenue to organizations and provide consistent, quality customer interactions at every stage of a consumer’s lifecycle leading to increase customer satisfaction, loyalty and profitability.
Reduce Operating Costs
One of the greatest advantages financial services organizations receive with our virtual contact center model is flexible and scalable staffing capabilities. We have the resources, technology and experience to quickly adjust staffing in response to actual call volume fluctuations. The ability to adjust staffing levels in real-time helps us maintain high service quality levels while minimizing hold times and abandon rates. Business continuity and disaster recovery are also built into the equation through our geographically diverse workforce.
The SYKES Home team has extensive experience handling many types of financial services calls, including:
- Credit application processing
- Card activation
- Balance consolidation and transfer
- Payment processing
- Payment negotiation
- Charge dispute resolution
- General and complex customer service
- Inbound collections
- Robust bilingual language service