Technology

Contact Center Services for Technology OrganizationsAs technology continues to permeate every aspect of our lives, the need for knowledgeable, accessible customer service and technical support is increasing. SYKES Home Powered by Alpine Access provides an array of customer contact services to many of the nation’s leading technology companies. Our voice and non-voice services utilize a variety of support channels such as email, chat, and instant messaging to resolve consumer issues quickly and efficiently.

Brand Affinity

Our home-based employee agents are dedicated to your account. We seek out applicants who are customers of your offered products who then provide a deeper knowledge base, a faster speed to competency, and an intimate understanding of your customers. We understand the true value of a lost customer, which is why our remarkable service focuses on building loyalty and retention.
The experience our agents bring to your brand translates into consumer confidence; confidence your brand will deliver what it promises. In each and every call you can hear the agents’ maturity, brand knowledge and dedication ultimately leading to increase customer satisfaction and profitability.

Call Types

We offer technology companies a wide range of service capabilities, including:

  • Tier 1 and escalated tech support
  • Help desk
  • Activations and upgrades
  • Configurations
  • Break/fix or repair issues
  • Account inquiries
  • Customer care
  • Customer retention
  • Robust bilingual language services